Online shopping new rules: users can unconditionally return to the building materials industry means geometric?

Yesterday, the Ministry of Commerce issued the "third-party e-commerce transaction platform service specification" and proposed a set of transaction dispute resolution mechanisms. Allow consumers to return goods unconditionally for a period of time. Third-party trading platforms pay consumers first... What does this policy mean for the building materials industry? Is it difficult to increase the difficulty of selling building materials online? How should the industry solve the macroeconomic problem?

With the rapid development of e-commerce, due to the lack of normative guidance, some sellers on third-party e-commerce transaction platforms have violated the law, such as infringement of intellectual property rights, sales of counterfeit and shoddy goods, and online transaction disputes have occurred frequently. The service specifications released yesterday regulate the operation and management of third-party platforms in terms of platform establishment and basic behavior standards, platform operators' management and guidance of operators within stations, and platform operators' protection of consumers.

Some online shopping consumers will soon regret their orders. For this reason, the service specification encourages platform operators to set up a “cooling-off period”, allowing consumers to think calmly for some time after shopping. If they regret it, they can have no reason to return, so as to reduce Trade disputes, improve customer satisfaction. In order to constrain the misconduct of the operators within the station, the platform shall require and urge the operators within the station to establish a credit system through contracts, etc. to facilitate consumer supervision and complaints.

In addition to setting “cooling-off period”, the platforms in the service specification should be backed up in different places, the platform to pay in advance, and the rules for modifying the trading rules of the platform to be published 30 days in advance. This has also caused widespread concern.

The service specification is also clear that platform operators should establish appropriate mechanisms to protect intellectual property rights. For the infringing pages, documents or links to which the right holder attaches evidence and informs the specific address, the platform operator shall notify the respondent and take necessary measures to protect the legitimate rights and interests of the right holder.

Comments: Similar to the building materials home industry network marketing, some large item parameters have a strong characteristic in product customization and regionality. Yesterday, the Ministry of Commerce issued a "third-party e-commerce trading platform service specifications" will have what kind of role in the building materials industry? China Building Materials First Network will continue to cover your concerns.