ATM monitoring troubleshooting problem-solving!

Due to the special nature of ATM monitoring, there are many problems that cannot be found in the general monitoring field. This has brought a lot of confusion to banks and engineering companies. In order to facilitate relevant users to further improve the system, improve the monitoring mode, and better play the unique ATM monitoring. The role, here gives some common problems and partial solutions.

Question 1: Which areas are monitored by ATM monitoring? Need a few cameras?

A: Generally, the main monitoring person faces the front, the cash withdrawal port, and the banknote dispensing area. The front camera of the person is mainly the frontal image of the withdrawal person or the destroyer. The camera at the withdrawal port mainly takes in the withdrawal or abnormality of the banknote outlet, and the banknote area The camera mainly monitors the moving images in the banknote dispensing process. The banknote outlet and the banknote counterfeiting area generally adopt the automatic switching mode. Therefore, the real recording is two ways, but three cameras need to be installed. However, with the changes in the financial security situation, in recent days, many local authorities have put forward requirements for the installation of five cameras. This requirement is mainly directed at the monitoring of the surrounding environment of the teller machine, that is, the need to supplement two cameras (each The environment cameras cover 90 degrees, and the two roads cover 180 degrees. This achieves panoramic coverage and prevents monitoring of dead ends, providing more comprehensive evidence for subsequent evidence collection. This way you need to install 5 cameras, the actual video is 4 channels.

Question 2: Why should the image of the password area of ​​the keyboard be shielded?

A: Due to the special structure of the teller machine, most cameras at the cash dispenser port will monitor the ATM machine's keyboard image. This will cause the image of the input password to be recorded. In order to prevent internal employees from committing crimes, part of the image of the ATM keyboard must be in this area. Blocked to avoid leaving a security hole in the future.

Question 3: In addition to superimposing time, date, etc., why should the bank card number of the withdrawal person be superimposed on the video image? How to get the card number?

A: There are several reasons for this. 1 Only the bank card number superimposed on the positive image of the withdrawal person can directly prove that the person is drawing money, providing the most direct and effective evidence to support the evidence obtained by the court in subsequent disputes; 2 By superimposing the bank card number, it also provides aspects for future video retrieval. Otherwise, finding the video of the dispute card in a few months of video is also very troublesome.
Since the acquisition of bank card numbers involves financial security issues, most of them now use dedicated hardware to read from card readers, and the form of network access card numbers has been banned by banks.

Question 4: Why do some banks need to install SMS alarm modules?

Answer: Because the SMS alarm has the characteristics of immediate, economical, and convenient, when the damage behavior appears on the teller, it can be transmitted to the relevant person's mobile phone at the first time, and it is possible to handle the problem in time.

Question 5: Why install an emergency help button on an ATM? What function should the button have?

A: Because of the special nature of the withdrawal environment, when the payee feels danger or needs assistance in the withdrawal process, he can promptly and conveniently press the emergency button installed on the ATM operating panel in a timely manner, and call the bank security personnel to handle or trigger the relevant sound. The light alarm device can prevent possible vicious events in a timely manner. The button can improve the bank's preventive ability and thus better preserve the bank's reputation.

The buttons generally have functions such as talkback, automatic broadcasting, and triggering of alarm devices.

Question 6: How to solve the problem of monitoring host crashes?

A: Whether it is an embedded or industrial control type monitoring host, the problem of dead video is not recorded during actual use, resulting in many cases unable to obtain evidence. From a product point of view, there are no absolutely perfect products, leading to the host computer crashes are also very complex factors, in many cases found dead after switching off the power to re-open again normal, and a certain percentage of crashes is usually also allowed, but Due to the special nature of ATM monitoring, most monitoring hosts are in unattended 24-hour operation. Considering security issues, most banks do not allow ATM monitoring systems to access the bank's business network. late.

Solution: Add a host status monitor to automatically shut off the monitoring host power supply and turn it on again when it crashes. If it cannot recover, the alarm device will be triggered to promptly notify the maintenance personnel.

Question 7: What kind of trigger recording mode is used for ATM monitoring?

A: The human body activity monitor, vibration sensor, and banknote sensor trigger video recording, and image motion detection triggered video is supplemented.

Question 8: How is the front camera partially blocked?

A: Due to the extensive installation of ATM monitoring, many criminal suspects also know that there are monitoring systems installed on the tellers. They also know that all cameras are blocked, and the system will report alarms. In recent times, there have been cases where some cameras have been blocked and the monitoring system has lost. effect. For this new crime method, a combination of human activity monitor + image motion detection can be used.

Question 9: Why do you need to synthesize an image of a person's frontal image and a cash dispenser port into an image when recording?

A: If you record independently, you will have many disputes in the future when the court collects evidence. It will be more direct, reliable, and effective to synthesize the front image of the person and the image of the banknote outlet as evidence, without the need to make disputes.

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