What is the first payment
The merchant first delivers a quality guarantee to the website. Once a dispute occurs between the merchant and the netizen, it is determined by the third-party organization (such as the Consumer Protection Committee and the Quality Inspection Bureau) that it is the responsibility of the merchant, but at this time the merchant is not able or cannot The solution is, then the website will enable the quality deposit to pay for the actual loss of the netizen.
→ Related links: The decoration guarantee in the end should not pay
The first payment for the protection of members?
When the responsibility lies with the business, netizens can rely on this mechanism to safeguard and protect their own interests. In the traditional market, for example, when certain businesses encounter problems, they will be refrained from circumventing and denouncing.
Payout range:
The product purchased by the user on the website did not exceed 1 year, and the product was still in the state-specified Three Guarantees or the warranty period. Due to the quality and after-sales service problems, it could not be used. You can submit a claim to the website with a valid proof of the website's order, relevant invoices, and quality assurance documents. After the website is verified and approved, the website will pay the payment to the netizen within 15 working days.
Example: Shangcun First Pays User to Purchase a Full Cabinet at a Low Price of 713 Yuan
The complaints that plagued the public some time ago had a happy ending. Under the strong supervision of the Shanghai Group Buying Network, a certain cabinet manufacturer finally agreed to compensate consumers for 3,950 yuan. The consumer finally purchased a set of cabinets at a low price of 713 yuan.
"origin"
Ms. Li from 57 buildings in Phase 1 of Xiangcheng Garden ordered a branded cabinet with a value of 4,663 yuan at the group buying fair held by Shanghai Tuanwang.com in early March. After signing the contract on March 12, the merchant agreed to install it on-site within 15 days. Many times the installation was not successful and the pigeons were repeatedly placed by the business. Ms. Li’s own interests were seriously damaged, and she complained to the Shanghai Group’s customer service center.
Ms. Li complained that she bought the brand cabinet at the time and went to the head of Shanghai Group. At that time, many of my friends purchased building materials and ordered them at Shanghai Group. I didn’t expect that they would attend the group purchase once. This problem. He had organized a lot of things at the group's on-site fair and he had no problems, except the cabinet. Shanghai Group buy network said that for each business has increased supervision, problems can be paid in advance, this complaint to see how they have dealt with the business?
"Party narration"
March contract signed on the 12th,
Installed on April 19th, call the merchant, full schedule, set No. 20;
On the afternoon of April 19th, the merchant called and said to come to the installation, the construction process to the detonated water pipes, the merchant agreed to pay;
On April 22, the decoration company connected the pipes and tiled them;
At noon on April 22, the company called the business. The business said that the schedule was full, scheduled for the afternoon of April 24 (Thursday);
The business still put Ms. Lee's dove, ... and then re-released it until May 6. Ms. Li made a complaint in Shanghai Group Buying Co., Ltd. on the condition that her coordination was useless. The brand cabinet did not only delay the construction period, but also repeatedly Missing a contract with Miss Li caused Ms. Li to leave her workplace for many days and demanded compensation for all economic losses.
In the first time after receiving a complaint from Ms. Li, Shanghai Buying Network made a response mechanism and began to actively initiate communication and coordination between Ms. Li and the business. The original business owner was at the scene of Shanghai Group Buying Group because of the very low price. A lot of orders were picked up at once, completely ignoring their own installation capabilities, leading to delays for many consumer installations. In response to complaints from consumers, Shanghai Tuan Purchasing Network quickly implemented a mechanism for the first payment. All losses caused by Miss Li were paid in advance by Shanghai Tuan.com, and the merchant’s handling opinions were announced on the website.
"result"
In the author's understanding: Many consumers have received compensation, according to the contract with the brand cabinet business, according to the contract period, the delay payment of Miss Li 50 yuan / day of liquidated damages (according to the installation of the acceptance of the day after the acceptance); such as extension More than 15 days, starting from the 16th day, the damages will be calculated as 100 yuan per day. In the event that the Shanghai Group buys the goods in coordination with Miss Li and other consumers, if the business is obsolete, the company will be fined RMB 500 per day.
Later, Miss Li took the initiative to call and said that she was satisfied with the result of the group's handling. The staff of the customer service center called the company every day to inquire about the progress of the business. However, at 713 yuan, a set of cabinets was still quite worthwhile, and the house was still partially decorated. Things are also ready to be ordered at the next group purchase, after all, the price is very affordable, and the service is also in place.
When the author connected the Shanghai group purchase network, the site's head of high Mr. Gao said: Shanghai group purchase network has always attached great importance to consumer complaints, carefully dealt with every complaint to the merchant, to be completely responsible to consumers, to make the problem of the business Seriously deal with, resulting in serious consequences, those who refuse to cooperate directly pull into the blacklist of the business, never cooperate.
Of course, the final processing results are all happy, we admire the Shanghai Group buy network can deal with consumer complaints in a timely manner, but also admire the Shanghai group buy network for the tough business attitude of the problem. By the way, to remind the next merchant that in the case of strong quality of their own brand, service details should also be taken seriously.
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