1. Installation client failure: The client startup error message about DirectX Solution: Check whether the DirectX version is above 8.1, you can reinstall it 2. Use the client login failure: "Sorry, the number of registered users is full Solution : Check that the server's hardware dog is plugged in, the driver needs to be properly installed, and restart the computer.
Web Management Interface - Access to Page Fault: Prompt: "Error: Incorrect Account"
Workaround: Check the X:/Powerinfo/ddvis/ms/data directory for access permissions.
Peer-to-peer call - call failure: "I'm sorry, the other party rejected the request to establish a meeting" when calling the other party.
Solution:
1. If the operating system is Microsoft Windows 2003 Server, you need to turn off the ICF service.
2. Check whether the client time setting is the correct time. Failure: No response was received after the call was made to the other party Solution:
1. Check whether the other party's IP address is set correctly.
2. Check if you can telnet the other party to listen on the port.
3. The telnet command is used in the format telnetipport. For example, to check if the 1720 port of 192.168.1.1 is open, type telnet192.168.1.11720
Fault: I can't see myself and others in the online user list Solution:
Ask the administrator to modify the call relationship between user groups in accordance with the "Administrator's Manual". Audio failure: One-way or two-way audio cannot be heard. Solution:
1. Check the Local Settings -> Forbidden Input in Audio Control and check if the output is checked.
2. Each client uses Windows' own recorder software to test the headphone and microphone effects.
Fault: The sound is intermittent and severe solution:
If there is a Skynet personal firewall, it needs to be turned off.
Video failure: The other party's video cannot be displayed or the frame rate is extremely low.
1. Check whether the video bandwidth and frame rate settings are reasonable.
2. If it is a client version that requires a hardware dog, check whether the hardware dog is plugged in more than one conference fault: Invite other users to the conference. No response. Solution:
Check whether the parameter values ​​of the GLOBAL_GK item in the two configuration files ddvis_cas.ini and ddvis_cms.ini of the server are consistent. Fault: Create a meeting: "Sorry, the request failed, and the message could not be received."
Solution:
Check whether the account has permission to hold a meeting.
Fault: Create Meeting Occurs: "Failed to Create Meeting"
Solution:
Check whether the IP address of the configuration file is consistent with the actual IP address of the server.
Fault: Unable to find a suitable conference server; conference creation fails Solution:
1. If the system is in GK mode compatible with the H.323 protocol, create a conference using the conference name that has been registered with the server.
2. The number of split-screen conferences held in the system has reached the upper limit. Contact your system administrator.
Fault: The number of conference users does not meet the requirements. Solution:
Reduce the number of participants set up when creating a meeting.
Web Management Interface - Access to Page Fault: Prompt: "Error: Incorrect Account"
Workaround: Check the X:/Powerinfo/ddvis/ms/data directory for access permissions.
Peer-to-peer call - call failure: "I'm sorry, the other party rejected the request to establish a meeting" when calling the other party.
Solution:
1. If the operating system is Microsoft Windows 2003 Server, you need to turn off the ICF service.
2. Check whether the client time setting is the correct time. Failure: No response was received after the call was made to the other party Solution:
1. Check whether the other party's IP address is set correctly.
2. Check if you can telnet the other party to listen on the port.
3. The telnet command is used in the format telnetipport. For example, to check if the 1720 port of 192.168.1.1 is open, type telnet192.168.1.11720
Fault: I can't see myself and others in the online user list Solution:
Ask the administrator to modify the call relationship between user groups in accordance with the "Administrator's Manual". Audio failure: One-way or two-way audio cannot be heard. Solution:
1. Check the Local Settings -> Forbidden Input in Audio Control and check if the output is checked.
2. Each client uses Windows' own recorder software to test the headphone and microphone effects.
Fault: The sound is intermittent and severe solution:
If there is a Skynet personal firewall, it needs to be turned off.
Video failure: The other party's video cannot be displayed or the frame rate is extremely low.
1. Check whether the video bandwidth and frame rate settings are reasonable.
2. If it is a client version that requires a hardware dog, check whether the hardware dog is plugged in more than one conference fault: Invite other users to the conference. No response. Solution:
Check whether the parameter values ​​of the GLOBAL_GK item in the two configuration files ddvis_cas.ini and ddvis_cms.ini of the server are consistent. Fault: Create a meeting: "Sorry, the request failed, and the message could not be received."
Solution:
Check whether the account has permission to hold a meeting.
Fault: Create Meeting Occurs: "Failed to Create Meeting"
Solution:
Check whether the IP address of the configuration file is consistent with the actual IP address of the server.
Fault: Unable to find a suitable conference server; conference creation fails Solution:
1. If the system is in GK mode compatible with the H.323 protocol, create a conference using the conference name that has been registered with the server.
2. The number of split-screen conferences held in the system has reached the upper limit. Contact your system administrator.
Fault: The number of conference users does not meet the requirements. Solution:
Reduce the number of participants set up when creating a meeting.
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