"Da Vinci" pays back rogue

Recently, consumers have reported that Da Vinci requires consumers who need to return goods to provide their own quality inspection reports, otherwise they will not be returned. At the same time, "Da Vinci" refused to fulfill its publicly stated promise of "fake one penalty ten". The relevant person in charge of the public relations department of Da Vinci admitted that it is indeed necessary for consumers to provide quality inspection reports, and said "this is to avoid some consumers from taking advantage of it. If they have used furniture for many years, how can they return it? There is no way to return it." (Xinhuanet on August 2)

Da Vinci furniture is "made in China" wearing Italian clothing. This is a kind of naked dishonesty and a typical business failure. Nowadays, Da Vinci has set up "self The threshold for providing quality inspection reports and tore up the previous promise of "fake one penalty ten", trampled on the rights and interests of consumers, and "painted" another major failure.

Article 24 of the "Interim Measures for the Administration of Industry and Commerce for Accepting Consumer Complaints" stipulates that if an industrial and commercial organ considers that a special issue requires identification or testing, it may be referred to the legal authentication or inspection department agreed by the parties, or may be designated by the industrial and commercial organ. Legal appraisal or appraisal by the testing department. If it is difficult to identify or detect, the operator shall provide evidence without fault; if it cannot provide evidence without fault, it shall be liable. This provision has a strong reference significance for handling disputes between consumers and Da Vinci. The "password" of Da Vinci furniture has already been deciphered by the media. Everyone knows that Da Vinci is more aware of it, and it should completely accept the demands of consumers. There is no need for any quality inspection report. Because the Da Vinci incident has a wide range and involves a large number of consumers, it is a common consumer dispute, and the identification or detection of the origin or raw material of Da Vinci furniture is a difficult special problem. If a quality inspection report is really needed, it should also be The consumer rights protection departments such as industry and commerce, quality inspection, etc. shall issue uniformly, or Da Vinci shall provide a fault-free quality inspection report. If Da Vinci cannot provide it, it shall be liable. Throwing the quality inspection report to the consumer is an inversion of the burden of proof, and it is even more deliberate.

Article 23 of the Consumer Law stipulates that if an operator provides commodities or services, and undertakes repairs, replacements, returns or other responsibilities in accordance with the provisions of the state or the agreement with consumers, it shall be performed in accordance with the provisions or agreements of the state. No deliberate delay or unreasonable rejection. Da Vinci publicly declared "a penalty of ten fakes", which is a public agreement between Da Vinci and consumers. When Da Vinci's fake sales incident was exposed, it refused to fulfill the agreement and profaned in a rogue manner. Law and integrity.

The painter's paintings have repeatedly failed, and cannot be improved, which is difficult to succeed; corporate management, repeated failures, and blasphemy of integrity, will certainly be retaliated by consumers and punished by the market. Where to go for "Da Vinci", think about it yourself!


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